Terms and Conditions

GENERAL TERMS AND CONDITIONS OF THE GLOBO HANDELS GMBH

DATED 6 DECEMBER 2017

1. Scope of application

The following T&Cs apply for all orders placed via our online shop.

2. Contractual partner, conclusion of contract

The purchase contract is made with Globo Handels GmbH. Our offer is directed exclusively to purchasers who are at least 18 years of age. By making the products available in the online shop, we are making a binding offer for the conclusion of a contract for these items. You may place our products in the shopping basket without obligation and can correct your entries at any time before sending your binding order by making use of the correction aids provided and explained in the context of the order process. The contract is concluded when you accept the offer concerning the goods contained in the basket by clicking the order button. Promptly after sending your order, you will receive a confirmation once again via email.

3. Contract language, storage of the contract text

The language available for the conclusion of the contract is English. We save the contract text and send you the order information and our T&Cs by email. You can view the contract text in our customer login area.

4. Terms of delivery

Shipping costs are added to the indicated product prices. Details concerning the amount of the shipping costs can be seen in the offers. We only deliver by dispatch. Collection by the customer is unfortunately not possible. We do not deliver to packstations.

5. Payment

The following types of payment are available to you in our shop: Credit card You send us your credit card information along with the order placement. After your legitimization as the legal cardholder and immediately after order placement, we request your credit card institution to initiate the payment transaction. The payment transaction is carried out by the credit card institution automatically and your card is charged. PayPal During the order process, you are taken to the web page of the online provider, PayPal. In order to be able to pay the invoice balance via PayPal, you must already be registered there or must first register, use your access information for legitimization and confirm the payment order to us. After placement of the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction is automatically carried out by PayPal immediately thereafter. Additional information is provided for you during the order placement process. SOFORT Überweisung electronic transfer After placement of the order, you are taken to the web page of the online provider, SOFORT Überweisung. In order to be able to pay the invoice balance via SOFORT Überweisung, you must have an online banking account enabled for participation in SOFORT Überweisung using the PIN/TAN method, use your access information for legitimization and confirm the payment order to us. Additional information is provided for you during the order placement process. The payment transaction is carried out immediately afterwards by SOFORT Überweisung and your account is charged.

6. Right of cancellation

Details concerning the right of cancellation can be found on our page Right of cancellation

7. Retention of title

The goods remain our property until full payment has been made.

8. Transport damage

If goods are delivered with obvious transport damage, please lodge your complaint for such damage immediately with the deliverer if at all possible and please also contact us promptly. Failure to lodge a complaint or initiate contact has no consequences for your legal rights and their enforcement, particularly concerning your warranty rights. However, by doing so you help us in the enforcement of our own claims against the carrier or the transportation insurer.

9. Warranty and guarantees

The legal warranty rights shall apply. Information on any additional guarantees which may exist and their exact conditions can be found on the product and on special informational pages in the online shop. Customer service: You can reach our hotline for questions, claims and complaints on workdays from 9:00 a.m. to 3:00 p.m. at the telephone number +43 4253 32050 237 as well as by email at webshop@globo-lighting.com

10. Dispute resolution

The European Commission provides a platform for online dispute resolution (ODR) which you can find here. We are not obligated to participate in a dispute resolution procedure before a consumer arbitration board.

DISCLAIMER

Despite careful research and verification, errors in the content of this web site unfortunately cannot be completely avoided. Corrections and suggestions for improvement may be sent to webshop@globo-lighting.com. Globo Lighting assumes no liability for potential damages or other consequences as a result of using the contents of this site.

The contents of third-party sites which may be linked to the content of this site do not necessarily represent the opinion of Globo Lighting, and are intended to serve as further sources of relevant information. Globo Lighting is therefore not responsible for the contents of sites referred to in hyperlinks on this site.