You may return goods to us within 14 days. You can find details on this under Right of cancellation. To return undesired items, please use our Return option in your customer account. Shortly after your return request, you will receive an email from us with a return shipping label. You can use this label to dispatch the return shipment using DPD. To do so, place the label visibly on the package that you want to send from the nearest DPD shop. We will be happy to pay the shipping costs for you. These returns should include all parts and be in the original packaging.
I don’t have a customer account. How can I apply for return approval?
Please verify your identity by providing your order number and the email address used. This ensures that no third party can gain access to your order. You can then make a claim for any items from your order.
Specify your order
Please enter your order number and the appropriate email address.